We want your experience at Massey to be as positive as possible.聽If something happens to you that affects your study, you can apply for support which includes:
- impaired performance
- an aegrotat
- assessment extensions (see section on this page)
- disabled student support
- fees return
- alternative arrangements for assessment.
How to apply for specific circumstances
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Go to the Student support tab.
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Click the Create new request button.
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Click on the appropriate option button:
- for disabilities support, select Support for students who are Deaf, disabled, neurodivergent or have a health condition
- for all other options, select Consideration for a remedy, alternative exam arrangement or assessment extension request due to personal circumstances, such as illness, injury, disability, or learning impairment that has impacted or will impact my current study.
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Complete the form.
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Upload any supporting documents if you have them.
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Click the Submit button.
We may require supporting documentation from you before we can assess your application. If this is the case, we will notify you through the student portal.
If you need assistance with filling in the form, you can view the following online guides.
Assessment extensions
If you need additional time to complete an assessment, you can ask for an extension to the assessment due date. Please note that some assessments can't be extended due to their nature. Please ask your course team if extensions are available.
If you need less than a week, please ask your course team directly. If you need more than a week鈥檚 extension, you can either discuss this with your course team or apply using the specific circumstances process detailed below.
How to apply for an assessment extension
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Go to the Student support tab.
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Click the Create new request button.
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Click on the option button next to the Consideration for a remedy, alternative exam arrangement or assessment extension request due to personal circumstances, such as illness, injury, disability, or learning impairment that has impacted or will impact my current study.
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Select your reason, select the appropriate button about whether the request relates to a previous one and fill in the description of the circumstances.
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Select the courses you are making the application for.
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For each course selected, in the This request is for/due to column choose from the following two options:
- Extension for one assessment if you only want an extension for a single assessment in the course. Fill in the Assessment type box, as well as the Name/due date of assessment box and the preferred due date.
- Multiple assessment extensions required if you need an extension for more than one assessment within the course. Fill in the Type of assistance required box, outlining which assessments you need an extension for and what your preferred due dates are for each.
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Upload any supporting documents if you have them.
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Click Submit.
Other services and support
Other services and support at Massey include:
- disabled student support provisions at the campus libraries
- mobility parking spaces near all major buildings on campus (some campus maps also show wheelchair access points to buildings)
- accessible student accommodation
- alternative examination arrangements
- scholarships and awards
- student advocates in the student associations
- health services
- counselling services.